# Charity digital marketing that trustees can measure > Source: https://prontx.com/digital-marketing/charities/ | Publisher: ProntX | Last updated: 2026-10-28 ## Summary ProntX is a London-based agency providing charity digital marketing for UK registered charities, from small local causes to national fundraising teams. We build one plan across Google Ad Grants, SEO, social, email and donation pages, report cost per donor and sign-up, and work within Fundraising Regulator and CAP rules. Plans start from £595 a month. One plan joining your Google Ad Grant, website, search, social and email, so you can show trustees what each channel brings in donors, volunteers and people helped. Charity digital marketing works when every channel serves the same plan. ProntX helps UK charities connect a Google Ad Grant, the website, search, social media and email into one supporter journey, then reports what each part delivers in donations, volunteers, campaign actions and people reached by your services. ### The problem most charities describe Channels grow up separately. A volunteer runs the Facebook page, the fundraising team sends a newsletter, someone set up the Ad Grant years ago and nobody is sure who still has the login. Each piece does a little, but nobody can tell the board which activity raised money or reached service users. Summaries of the Charity Digital Skills Report 2025 suggest fewer than half of charities have a digital strategy, with squeezed budgets named as the main barrier. ### What a joined-up plan changes We start from your goals for the year, not from a list of channels. If the priority is regular givers, the Ad Grant, donation page, welcome emails and retargeting are built around that one action. If it is reaching people who need your help, search and service pages come first. Everything is measured in the same dashboard, so trustees see one picture rather than five reports. What is included ## What does charity digital marketing include? A strategy tied to your mission, tracking that records real outcomes, and hands-on management of the channels that suit your audiences. Typical deliverables: - Digital marketing strategy for the charity, mapped to income and mission goals - Supporter journeys for donors, volunteers, fundraisers and service users - Google Ad Grant review, rebuild or ongoing management - Donation page and Gift Aid capture review on mobile - Conversion tracking for donations, sign-ups and referrals - Search engine optimisation for service and campaign pages - Social media planning and paid social for appeals and events - Email welcome, stewardship and appeal sequences with clear consent - Monthly dashboard and a short summary written for trustees - Quarterly review of what to stop, keep and scale You will not need every item. A small charity might begin with tracking, the grant and the donation page. A national charity might want strategy and reporting across an in-house team, with ProntX filling gaps in [charity SEO](/seo/charities/) or paid media. Measurement ## How do you show trustees that digital marketing is working? By agreeing the measures before any spend and reporting them the same way every month. Reach and likes are context, not results. Income ### Cost per donor and value per donor One-off and regular gifts tracked by channel, with Gift Aid declarations counted, so you can compare an appeal email with a paid social campaign on the same terms. Mission ### People reached by your services Referral forms, helpline clicks and service page visits from people in need. For many charities this matters more than income, and it is often never measured. Supporters ### Volunteers and campaigners Volunteer applications, event registrations and petition signatures, each with a cost where paid media was involved. Retention ### What happens after the first gift How many first-time donors give again or move to a regular gift, using your CRM data where we can connect it. This addresses a question supporters sometimes raise: should donations be spent on advertising at all? The honest answer is that it depends on what the spend returns. With clear numbers, your board can make that call on evidence, and you can explain it to supporters with confidence. Rules we work within ## What rules apply to charity digital marketing? Charity marketing sits under fundraising regulation, advertising rules and data protection law at once. We build compliance into the workflow and your fundraising or compliance lead signs off every claim before it goes live. - Fundraising Regulator Code of Fundraising Practice, including standards on fundraising communications, online fundraising platforms and people in vulnerable circumstances (new code in effect from 1 November 2025) - CAP Code rule 4.2: no fear or distress without justifiable reason, and no shocking images used merely to grab attention - CAP Code rules on charity-linked promotions when a commercial partner says sales will benefit you - PECR and UK GDPR consent rules for email and text fundraising - Google Ad Grants account policies, from click-through rate to conversion tracking - Platform rules for ads about social issues on Meta, which can catch awareness campaigns We will flag anything that looks risky, but we are not your regulator or your lawyer. Final approval of claims, imagery and consent wording stays with your charity. By charity type ## Which channels suit which charities? It depends on how your supporters and service users find you. A few patterns we plan around: ### Local and community charities Search volume for a single town is limited, so a Google Ad Grant may not spend in full, and that is fine. The bigger wins are often a complete Google Business Profile, clear service pages, a Facebook presence that local people actually use and an email list built at events. Our [small business digital marketing](/digital-marketing/small-business/) approach scales down well here. ### Service-delivery charities Advice, support and helpline charities need to be found by people in difficult moments, often searching on a phone in plain words. Service pages written in that language, fast load times and an obvious route to help come before any fundraising campaign. ### National fundraising charities Competition for donation searches is real, including from other charities on the same cause. Here the plan usually pairs the grant with a separate paid Google Ads account for high-intent appeals, paid social for emergency and seasonal campaigns, and email stewardship to keep new donors giving. ### Campaigning charities Petitions and policy campaigns lean on social and email. Meta treats many awareness topics as social issues requiring authorisation, so we check that early, along with Charity Commission guidance on campaigning, especially near elections. Why ProntX ## Should a charity use a specialist charity agency? Some excellent agencies work only with charities. ProntX is not one of them, and that can suit you if you want one senior team across strategy, build and growth. One team ### Build and grow together The people who fix your donation page also run your ads and SEO. No handover between a web agency and a marketing agency. Published prices ### Know the cost upfront Plans start from £595 a month, so you can budget before a call. Ad spend is paid direct to the platform. Your accounts ### Nothing held hostage Your charity owns the Ad Grant account, analytics, social profiles and website. If you leave, everything stays with you. ProntX has worked with more than 200 clients over six years, across commercial and not-for-profit organisations. We do not claim sector awards or charity case studies we cannot show you. Instead, our [free audit](/free-audit/) reviews your current setup and records a personal video walkthrough within two working days, so you can judge our thinking before committing anything. Pricing ## How much does digital marketing for a charity cost? ProntX digital marketing for charities starts from £595 a month on a rolling contract. Typical ranges by scope: | Scope | Typical monthly fee | Usually includes | | Foundations | From £595 | Tracking, Ad Grant management, donation page fixes, monthly trustee report | | Two to three channels | Typically £1,100 to £1,800 | Adds SEO or social and an email stewardship journey | | Campaign and appeal support | Typically £2,000 and above | Multi-channel appeals, paid media management, CRM integration | Your final fee depends on how many channels we manage, content volume and campaign peaks such as year-end appeals. Paid media budgets are separate and go straight to Google or Meta. A website rebuild, if needed, is quoted as a fixed project through our [web design](/web-design/) team. See all [pricing](/pricing/). Most requested SEO and AI search from £595/month Local and small business SEO, GEO and AEO included [What is included ](https://prontx.com/seo/) PPC and Google Ads from £450/month Management fee. Ad spend is paid direct to Google [What is included ](https://prontx.com/ppc/) Social media marketing from £650/month Organic content plus paid social management [What is included ](https://prontx.com/social-media-marketing/) Email marketing from £450/month Flows, campaigns and list growth [What is included ](https://prontx.com/email-marketing/) ## Frequently asked questions ### Can a charity hire a digital marketing agency? Yes. Charities commonly pay agencies for fundraising, campaigns and communications, as long as trustees are satisfied the spend serves the charity's purposes and represents good value. The safest approach is a written plan with agreed measures, such as donors recruited or volunteers signed up, and a contract you can end at short notice. ProntX works on rolling monthly terms for that reason. ### Is it acceptable to spend donations on advertising? It is a fair question that supporters and trustees ask. Most fundraising carries a cost, and the test is whether each pound spent raises more than it costs or delivers your mission in another way, such as reaching people who need help. We report cost per donor and income per channel, so your board can judge spend on evidence rather than instinct. ### What should a digital marketing strategy for a charity include? Clear goals tied to your mission (income, volunteers, service users reached, campaign actions), the audiences behind each goal, the channels that suit them, a budget and a way to measure results. It should also cover consent for email, donation page experience and who approves content. Many charities skip the measurement part, which makes the next budget conversation much harder. ### Do you only work with large charities? No. Small charities often get the most from a focused plan: a Google Ad Grant run properly, a donation page that works on a phone and a simple email welcome journey. Larger charities usually want help joining up teams and channels. The starting point is the same: what you need to achieve this year and what you can realistically resource. ### How do you measure charity digital marketing? We track actions that matter: one-off and regular donations, Gift Aid declarations, event registrations, volunteer applications, petition signatures and referrals to your services. Each is recorded in Google Analytics and, where possible, matched to your CRM. Monthly reports show results by channel and campaign, not just reach and likes. ### Does the Fundraising Regulator's code apply to online fundraising? Yes. The Code of Fundraising Practice covers fundraising communications and advertising and online fundraising platforms, as well as how donations are processed and how people in vulnerable circumstances are treated. A new version took effect on 1 November 2025. We follow it in the work we produce, and your fundraising lead signs off the final wording. ### Can you work with our existing CRM and donation platform? Usually, yes. We work with the tools you already pay for wherever we can, adding tracking and tidy integrations rather than forcing a migration. If a donation form is losing people, we will show you where in the journey it happens and suggest fixes before recommending anything new. ### How much does charity digital marketing cost? ProntX charity digital marketing starts from £595 a month on a rolling contract. Typical monthly fees for charities running two or three channels sit higher, depending on content volume and campaigns. Any paid advertising budget is separate and paid directly to the platform, and a Google Ad Grant, if you hold one, costs nothing to run beyond management time. ## Price From £595 per month plus VAT. Full pricing: https://prontx.com/pricing/ ## Contact Free growth audit: https://prontx.com/free-audit/ | Phone: 020 3048 4022 | Email: info@prontx.com